How to Give a Professional Voicemail Greeting

A proper voicemail  greeting is likely the first impression an incoming caller will have of you, if you are not able to answer the phone or take their call. It is therefore important to leave a greeting that is professional, courteous and brief and to make a positive impression. The voicemail greeting that you create will be key to the number of voicemails that you receive and the quality of those messages.  If the voicemail greeting that you create does not convey what you want the incoming caller to do, then chances are, this will be a missed opportunity.  If this is a potential or existing client calling, it  is all the more important that the voicemail greeting that you create is polished and to the point.  Below are several different types of voicemail greetings that can be used.

Voicemail Greeting Options

Depending upon the telephone system you have at your company, there may be different options for the type of voicemail greetings you are allowed to compose. These include:

  • General Voicemail Greeting
    The general voicemail greeting is used as the default voicemail greeting if no other greeting type is set.
    Read more: General Voicemail Greetings
  • Internal Voicemail Greeting
    This greeting is used to greet people who are calling from within the same company, hence, these callers are your peers or managers.
  •  Read more: Internal Voicemail Greeting Examples
  • External Voicemail Greeting
    This greeting will be played for people who call from outside your company. These callers are likely existing or potential clients, vendors, suppliers and others Read more: External Voicemail Greeting Examples
  • Temporary or “Out of Office”
    The temporary or out of office voicemail greeting is set when you will be out of the office for a predetermined amount of time. Most voicemail systems will allow you to set an expiration date and time so you don’t have to remember to turn it off when you return.

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